A better experience is coming

We are improving our systems

At Koorong, we are committed to providing you with the best possible value, service and products to support your faith journey. As part of this commitment, we are implementing new business systems to offer you a smoother and more secure shopping experience into the future. In the lead up to our systems upgrade, there may be minor disruptions to your shopping experience at Koorong.

If you have any questions or concerns, don't hesitate to contact our customer service team by phone at (02) 9857 4477, or email. We are available to assist you from 8 am to 6 pm, Monday to Saturday (Sydney time).

Payments

What has changed with payments?

From 3 April 2023, Koorong will be processing payment for orders upfront. Historically, we have taken payment for orders upon fulfiment.

What does this mean for me?

By taking payment upfront, you will be able to see the transaction in your banking records shortly after ordering as opposed to when orders are fulfilled. By taking payment upfront, we can better manage our inventory and ensure that we can fulfil your orders accurately, promptly, and efficiently.

Items on hold

In preparation for the launch of our new Click & Collect system at Koorong, new holds will only be placed for paid items that available in your local store.

We understand that life can get busy, and sometimes it can be easy to forget about the items you have on hold. That is why we would like to remind you to get in touch and retrieve your items as soon as possible. We would disappointed for you to miss the opportunity to enrich your faith journey with the books, Bibles, media, or gifts you have been eagerly awaiting.

Backorders

To prepare for our systems upgrade, all outstanding backorders must be finalised.

If you have an outstanding backorder, we kindly ask that you contact us by 12 May 2023 to make full payment to proceed with your backorder. Please call (02) 9857 4477, or email so that we can process payment and send the items to you once they are in stock. Unfortunately, we must cancel your backorder unless we receive notification from you by 12 May 2023.

We sincerely appreciate your understanding and support as we improve your experience.

Bookstalls

To prepare for our systems upgrade, all existing bookstalls must be invoiced by 12 May 2023, or returned to your local store.

If you are invoiced, we will accommodate returns of product that you have been unable to sell within a reasonable time frame.

Any new bookstalls or top-ups consigned before 30 June will be an invoiced transaction. Applicable credit limits and extended credit terms will be extended to accommodate these changes in circumstances.

Should you have any questions about the changes to bookstalls or would like advice for your next steps, please do not hesitate to contact our customer service team by phone at (02) 9857 4477, or email.